We want you to love your products as much as we do! If there is anything you do not love about your product, please contact us right away and we will work with you to rectify the situation. Because our press offers top notch quality, there is extreme precision involved in the printing process. If there is any manufacturing defect in your photo product, please inform us within 30 days of receipt. If the defect is related to production or shipping, a replacement book will be generated. GingerSnaps / Innovative is not responsible for any consumer-generated errors; please be sure to preview your product thoroughly before ordering. You may contact us at 519.504.0355 or email us at firstname.lastname@example.org.